“Darrin is extremely client-focused. He consistently represented our point of view and unique needs during an engagement to evaluate and select a Customer Relationship Management solution for our eight hospitals. His intimate knowledge of the vendors and each of their specific CRM tools, as well as his negotiating skills, gave me increased confidence in our ultimate decision.”

 

- Marketing and Communications Executive, multi-state health system

 

 

CRM and Consumer Data Analytics Services:

 

The use of Customer Relationship Management (CRM) tools in healthcare is becoming increasingly more important for facilitating regulatory compliance, as well as revenue enhancement, patient engagement and population health management initiatives.  Avalon's Consumer Data consulting services include:

 

• CRM Solution Selection - Avalon will lead the process of selectiing a Customer Relationship Management (CRM) solution for organizations and negotiate a vendor contract that will maximize value and budget dollars.  We'll educate you throughout the process and help you choose the right CRM solution for your organization.

 

• CRM Implementation - Once the appropriate CRM tool is selected, Avalon will manage the implementation.  Working closely with the CRM vendor and appropriate departments within your organization, Avalon will facilitate data acquisition and ensure the CRM database build process is efficient and completed on time.

 

• CRM Deployment and Change Management - Avalon will ensure all necessary processes are in place, training and education is provided, and the CRM solution is accessible to the appropriate personnel in order to maximize utilization.